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Refund Policy

If you’re not completely happy with your Vital Elements purchase, you can return your item(s) for a refund or exchange within 30 days of purchase. We are happy to provide you a cash refund within 14 days and store credit within 30 days. Returns or exchanges are accepted on unused items in resalable condition (excludes sale items, display items and business supplies; which are Final Sale).

Please keep in mind when returning or exchanging an item:

  • Items must be returned in their original packaging and accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email or a copy of your return confirmation email.
  • Refunds: We are happy to provide you a cash refund within 14 days and store credit refund within 30 days, excluding any shipping costs incurred.
  • Replacements within 30 days may be returned at no additional charge. To replace an item due to a manufacturer’s defect, please contact our customer service.
  • Timing of Refunds: Your refund will be processed to the original form of payment upon receipt of your returned item at our distribution center. Once we process your return, the refund will be available in approximately 8-10 business days depending on your issuing bank and/or billing cycle.
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