Our happiness team is always here to assist.
Orders and Shipping
It takes 2-3 business days to receive your order. This doesn’t include weekends and major holidays.
Enroll by joining above, and then you can place an order.
Unfortunately, there’s no way to change your shipping address once it’s processed.
You can track your order on FedEx.com
No, we do not keep your credit card on file.
Yes, we charge sales tax where it’s applicable.
At this time, we only ship in the US.
In most cases, your order will come in one package with the exception of backordered or pre order items.
Returns and Exchanges
If you’re not completely happy with your Vital Elements purchase, you can return your item(s) for a refund or exchange within 30 days of purchase. We are happy to provide you a cash refund within 14 days and store credit within 30 days. Returns or exchanges are accepted on unused items in resalable condition (excludes sale items, display items and business supplies; which are Final Sale).
Please contact our Customer Support at email@example.com so we can get the right items out to you.
Please email us at firstname.lastname@example.org so we can get replacement out to you.
You can drop it off at any FedEx locations.
If you have any questions or concerns, please email email@example.com.
If you happen to enter an incorrect shipping address, please email firstname.lastname@example.org IMMEDIATELY. We’ll do our best to accommodate you.
Please email email@example.com if you need to cancel your order. We’ll do our best to accommodate you. You can’t change an order after you submitted it.
Yes, you will get an email notification once the item is back in stock.