Our happiness team is always here to assist.
Orders and Shipping
How long does it take for me to receive my order?
It takes 2-3 business days to receive your order. This doesn’t include weekends and major holidays.
How do I create an account?
Enroll by joining above, and then you can place an order.
How do I change my shipping address?
Unfortunately, there’s no way to change your shipping address once it’s processed.
How do I track the status of my order?
You can track your order on FedEx.com
Will you keep my credit card information on file?
No, we do not keep your credit card on file.
Do you charge sales tax?
Yes, we charge sales tax where it’s applicable.
Do you ship international?
At this time, we only ship in the US.
Will my items come in one package?
In most cases, your order will come in one package with the exception of backordered or pre order items.
Returns and Exchanges
What is your returns policy?
If you’re not completely happy with your Vital Elements purchase, you can return your item(s) for a refund or exchange within 30 days of purchase. We are happy to provide you a cash refund within 14 days and store credit within 30 days. Returns or exchanges are accepted on unused items in resalable condition (excludes sale items, display items and business supplies; which are Final Sale).
I received the wrong item
Please contact our Customer Support at email@example.com so we can get the right items out to you.
My order arrived damaged
Please email us at firstname.lastname@example.org so we can get replacement out to you.
Where should I mail my authorized return?
You can drop it off at any FedEx locations.
What do I do if I entered an incorrect shipping address?
If you happen to enter an incorrect shipping address, please email email@example.com IMMEDIATELY. We’ll do our best to accommodate you.
Can I change or cancel an order after I’ve submitted it?
Please email firstname.lastname@example.org if you need to cancel your order. We’ll do our best to accommodate you. You can’t change an order after you submitted it.
Can I be on a waitlist for an item that is sold out?
Yes, you will get an email notification once the item is back in stock.